2nd Line

Secure support

Help, without exposing account details

For account-specific help, use the authenticated support conversation inside 2nd Line so our team can respond without asking you to publish sensitive information.

01

Open the app

Sign in to 2nd Line with the Google or Apple account linked to your profile.

02

Go to Settings

Select Support, then describe the issue. Include a transaction or operation ID when available—never a password or verification code.

03

Keep the thread

Replies appear in the same secure in-app conversation and can also trigger a private notification.

Cannot access the app?

To permanently close an account, use the public deletion flow. It asks you to authenticate directly with the linked Google or Apple provider.

Delete accountReview privacy notice

Do not send passwords, one-time codes, full payment details, or private message content through an unauthenticated channel. 2nd Line support will never ask for your Google or Apple password.